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WEBSITE TERMS AND CONDITIONS OF SALE

These are the Terms and Conditions (Agreement) of CC’s Play Place Pty Ltd trading as CC’s Play Place (ABN 99 663 328 283) (“’us”, “our”, “we”, “Premises”) on our website located at www.ccsplayplace.com, which is owned and operated by us (Website). These Terms and Conditions also incorporate Disclaimer and Privacy Policy, all of which can be found on our Website.

Please read these conditions carefully, as they apply to all transactions between you and CC’s Play Place and can only be waived or varied in writing signed by us. By proceeding with a purchase on our Website, you’re indicating to us that you’ve read, understood and agreed to these conditions. If you have any questions or concerns about our conditions or Website, or any purchase you make through the Website, please don’t hesitate to get in touch with us.

1. ECOMMERCE

While we take every care to make sure our online booking system is accurate and up to date, from time to time, mistakes may occur (for example, a pricing error or slot availability issue).

Please note that when you submit a booking order through the Website, no agreement is formed until we provide you with a confirmation of your booking. If there’s been an error leading to your booking, we may choose not to complete the booking, but we’ll be sure to contact you to discuss your options. If we can’t or won’t confirm your booking, in case you have already made the payment, we’ll in such a case, process a full refund as soon as possible. Please refer to clause 4, as this will be an exception, otherwise any cancellation will be processed in accordance with this Agreement.

2. PAYMENT

You agree to pay us the purchase price listed on the Website (subject of course to the clause above, in the case of accidental errors and omissions). We may vary our prices from time to time. You agree and acknowledge that we may do so at any time on notice, and that such notice is given by us posting the updated price on our Website.

You acknowledge and agree that your payment in full in cleared funds is a condition of this agreement, any breach of which will entitle us to terminate this agreement immediately. If a request for payment is returned or denied by your financial institution or is unpaid by you for any other reason, then you’ll be liable for any associated costs incurred by us, including banking fees and charges. We may also immediately stop delivery of any goods unpaid for unless and until we receive your payment in full.

We currently accept payments by debit card or credit card (Visa & Mastercard).

In making a payment, you warrant to us that you’ve read and agreed to the terms of any third-party payment gateway or processor or credit provider, which are available on their respective websites. You understand that these services are provided by third parties, and are made available to you on our Website for convenience only. We’re not responsible for any issues, loss, or damage arising out of those facilities. If you have an issue with a third party provider on our Website, please contact them directly.

3. DISCOUNTS AND COUPON CODES

We may offer discounts or coupon codes from time to time.


Discounts and coupon codes are not available in conjunction with any other offer (for example, if we have two promotions on offer at the same time, you can only apply one discount or coupon code to purchase, not both).


Discounts and coupon codes are available for the stated time, or else for a period of thirty (30) days from the date that the offer was first made, or until stocks last (whichever occurs first).


Unless we specify otherwise in our offer, discounts and coupon codes are available on full-priced bookings only.


Coupon codes are non-transferable and are not redeemable for cash under any circumstances.


We reserve the right to revoke any discount offer or coupon code at any time without notice.

4. RETURN POLICY

In accordance with this Agreement, we may issue you with a store credit provided that you give us notice of your booking cancellation within a minimum of 6 hours from your booking time. We do not offer refunds, and if we do grant you with a store credit it is subject to the terms of this Agreement.


Store credit can be redeemed for three (3) months from the date of issue and will expire after this date. It’ll then be unable to be redeemed or replaced.


Store credit is non-transferable and is not redeemable for cash under any circumstances, including any partial balance remaining after redemption.

You’ll need an account on our Website to receive and redeem store credit. If you don’t already have an account on the Website, you’ll need to create one prior to store credit being provided.

5. GIFT VOUCHERS

We sell gift vouchers on our Website. The gift voucher will be emailed to you and may be redeemed via our Website.

 

It is your sole responsibility as the purchaser to ensure that the voucher is stored securely and given only to the intended recipient.
 

Unless those vouchers are expressed to be subject to other terms and conditions, these conditions apply.


Vouchers are redeemable for products or services sold by us on our website only and can’t be refunded, redeemed for cash or applied toward any special promotion or discounted offer.

Voucher Expiry


Vouchers can be redeemed for six (6) months from the date of purchase or the date set out on the voucher and will expire after that date.


Vouchers are non-transferable and are not redeemable for cash under any circumstances, including any partial balance remaining after redemption.

6. INDEMNITY

All persons visiting the Premises forever release, indemnify and hold harmless CC’s Play Place and any person or entity associated with or related to CC’s Play Place from and against any liability from personal injury or property damage or other loss sustained by the person, including injury or death or any financial loss or damage, directly or indirectly resulting from the person’s activities or participation in any activities in connection with the Premises or the services provided at or in connection with the Premises or the facilities at the Premises. Each person visiting the Premises further waives, as against CC’s Play Place and any person or entity associated with or related to CC’s Play Place, all claims and rights of action that the person may have against CC’s Play Place and any person or entity associated with or related to CC’s Play Place, including legal costs and disbursements, as a result of such personal injury, death, property damage or financial loss.


CC’s Play Place staff will provide first aid assistance as required but the staff are not employed to supervise children and are not responsible for the safety of any person whilst on the Premises. CC’s Play Place has implemented reasonable measures to increase the safety of any and all visitors however every person on the Premises must exercise due care whilst on the Premises to ensure their safety and the safety of any children which they accompany on to the Premises. CC’s Play Place and its staff will not be held responsible for accidents occurring to the children as a result of any lack of supervision or due care by guardians or parents.

7. NO FOOD OR DRINK

No food or drink are permitted to be brought onto or consumed in the Premises; except water to be brought in safe (non-breakable) bottle only.

8. HEALTH STANDARD

Children who are unwell or displaying symptoms of any illness are not permitted to use the facilities. Each person using any of the play equipment and facilities must be in good physical health and not suffer from any physical or mental condition that is not disclosed to CC’s Play Place staff and must not be under any medical treatment that is not disclosed to CC’s Play Place staff.

9. INTELLECTUAL PROPERTY

You acknowledge and agree that all intellectual property rights owned by us or to which we are entitled before and after this agreement will remain our sole property and that nothing in this agreement transfers any ownership in our intellectual property rights to you.

10. DISPUTE RESOLUTION

If a dispute arises out of these conditions or if you are unhappy with your product for any reason, we ask that you contact us in the first instance and we will do our best to resolve the issue to our mutual satisfaction quickly, cheaply and efficiently. If we’re not able to resolve it within thirty (30) days, we’ll go to mediation in New South Wales (unless we agree to an alternative venue in writing) and split the costs of that equally. If the dispute still isn’t resolved within Website Terms and Conditions of Sale 3 thirty (30) days of the mediation, either of us can ask the mediator to terminate the mediation and the mediator must do so.


Each of us agree that we won’t commence any proceedings in a Court or Tribunal until we’ve complied with this clause (unless of course we’re seeking interlocutory relief).

11. VARIATION

We can change these conditions at any time by updating this document and giving notice to you by posting a copy on the Website. The changes will take effect immediately on their being posted.

12. JURISDICTION

As we are based in New South Wales, these terms will be governed by the laws of New South Wales. In the event of any dispute, we ask that you first contact us, and we’ll do our best to resolve the dispute to our mutual satisfaction quickly, cheaply and efficiently. If we do end up in court, you agree that the exclusive venue for resolving any dispute will be in the courts of New South Wales and courts of appeal from them.

This document was last updated: 21 August, 2023

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